Metrics at a glance

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Director of Accounts & Partnerships
(SaaS | Educational Technology | Strategic Operations) | 2022–Present  

• 📈 30% revenue growth from new strategic partnerships and operational workflow optimization
   
• 🤝 $1M+ multi-year partnership secured with a Fortune 500 company
   
• 📊 20% increase in partner retention by integrating CRM insights and operational metrics into success reviews
   
• 🧠 95% partner satisfaction across ecosystem
   
• 🌐 Built a network of 50+ partners, increasing business opportunity pipeline by 40%
   
• 🗂️ Designed scalable SOPs and dashboards to align account management processes with growth targets
   

Director of Accounts
(Higher Education | Membership Services | Client Success) | 2021–2022  

• 🔁 95% client renewal rate across 715+ institutions
   
• 🎯 25% improvement in client satisfaction through customized strategies
   
• 🧩 20% increase in operational efficiency through scalable systems and workflow redesign
   
• 📈 Co-managed a $65M budget, driving 15% revenue growth
   
• 📣 30% increase in customer referrals from strategic programming
   
• 📊 Developed operational workflows to streamline educational program implementation
   

Director of Account Renewals

(Medical Transportation | Membership Services | Operational Leadership) | 2019–2021 

• 💰 124% increase in recovered membership revenue in just 3 months
   
• 🚀 Designed hybrid training models that improved loyalty and upsell rates
   
• 📚 Led cross-functional training and coaching to enhance productivity
   
• 🎧 Conducted data-driven training assessments to optimize member experience
   
• 🗂️ Created scalable SOPs for membership renewals and enhanced CRM reporting dashboards for real-time visibility
   

Senior Lead Retention & Business Coach

(EdTech | Business Leadership | Workforce & Student Development) | 2009–2019 

• 🔄 Reduced churn by 72% through retention strategy redesign
   
• 🌟 Boosted employee engagement by 35% through custom leadership programs
   
• ♀️ Increased women in leadership roles by 20%
   
• 🎓 Delivered training for 55,000 students and 1,200 instructors
   
• ⏱️ Cut project timelines by 25% through workshops and inclusive engagement
   
• 📈 Led operational initiatives aligning training delivery, SaaS/LMS infrastructure, and student engagement systems