Career Snapshot

---

Higher Education Strategic Accounts
(SaaS | Educational Technology | Strategic Operations) | 2025–Present 

Director of Accounts & Partnerships
(SaaS | Educational Technology | Strategic Operations) | 2022–2025

Built and scaled a dynamic partner ecosystem across the SaaS and educational technology landscape, driving a 25–30% increase in partner-driven revenue. Secured multi-year partnerships with Fortune 500 clients while streamlining operational workflows, CRM utilization, and partner onboarding processes. Led a high-performing team in executing data-driven retention strategies, reducing onboarding time by 20%, and integrating operational metrics into client success reviews to improve pipeline visibility and performance forecasting. Designed scalable SOPs and reporting dashboards to align account management processes with growth targets. 

Director of Accounts
(Higher Education | Membership Services | Client Success) | 2021–2022 

Oversaw strategic account management for 715 higher education partners serving over 1.5 million users, maintaining a 95% renewal rate. Co-managed a $65M operational budget and implemented scalable systems that improved enterprise-wide operational efficiency by 15%. Led cross-departmental workflow redesigns to align client engagement initiatives with institutional outcomes, driving measurable increases in local market penetration and referral-based expansion. Developed operational workflows and stakeholder alignment strategies that streamlined program delivery and enhanced user satisfaction. 

Director of Account Renewals

(Medical Transportation | Membership Services | Operational Leadership) | 2019–2021 

Directed membership renewal operations and loyalty initiatives, achieving a 124% increase in uncovered revenue within three months. Formalized operational documentation processes and built scalable SOPs that standardized client renewal workflows, ensuring consistent service delivery across teams. Enhanced CRM reporting systems to provide real-time visibility into churn trends, supporting a 20% improvement in forecasting accuracy. Led cross-functional alignment efforts between marketing, finance, and service departments by establishing unified performance metrics and engagement frameworks. 

Senior Lead Retention & Business Coach

(EdTech | Business Leadership | Workforce & Student Development) | 2009–2019 

Drove student retention and team development across multi-campus educational institutions, coordinating program rollouts impacting over 55,000 students and 1,200 instructors. Led cross-campus operational initiatives that aligned training delivery, SaaS/LMS infrastructure, and engagement systems to boost course completion rates and reduce student churn. Developed leadership development programs that expanded inclusion and improved gender representation in leadership roles by 20%. Created and monitored retention-focused KPIs that informed long-term strategic planning, while building operational systems that fostered cultural transformation and institutional growth. 

Over the course of my career, I’ve built and nurtured strategic partnerships with organizations across higher education, healthcare, corporate wellness, and government sectors. These collaborations represent long-term client success, program adoption, and scalable relationship growth. Below are a few companies I've worked with.....

• University of California, Berkeley 
• DePaul University
• Kent State University
• Morehouse College
• Benedict College
• College of DuPage
• Wake Forest University
• Wake Technical Community College
   

• Quest Diagnostics
   

• Limeade (WebMD)
• Fitbit
• Garmin
• Marquee Health
   

• Washington State